Shipping & Delivery
Magpie’s Nest ships all orders using reliable, tracked delivery services. Orders are shipped Monday – Friday. Every item is carefully packaged to ensure it arrives safely.
UK Delivery
Standard Delivery (Tracked48 Royal Mail)
- FREE UK delivery on all orders
- Estimated delivery time: 2-3 working days (UK mainland)
This service includes tracking and full insurance.
Next Day Delivery (Tracked24 Royal Mail)
- £5.00
- Estimated delivery time: 1 working day (UK mainland)
- Cut off 3pm – orders received after this time will be sent next day for aimed delivery the following day (not guaranteed)
This service includes tracking and full insurance.
Special Delivery Pre 1pm (Royal Mail)
- £15.00
- Delivery next working day before 1pm (UK mainland)
- Cut off 3pm (orders received after this time will be sent next day for delivery pre 1pm the following day)
This service is a guaranteed timed delivery, fully tracked, signed for, and insured, making it ideal for higher-value items or urgent orders.
Please note: Delivery to offshore locations, including the Channel Islands, Isle of Man, Scottish Islands and other remote areas, may take slightly longer than the estimated delivery times stated above.
Insurance & Tracking
- All items sent by Magpie’s Nest are fully insured for their sale value.
- All parcels are sent using tracked delivery services, and tracking details will be provided once your order has been dispatched.
- Higher-value items may be sent using enhanced insured services (such as Royal Mail Special Delivery) to ensure maximum security.
In the unlikely event that a parcel is lost in transit, Magpie’s Nest will:
- Investigate the issue with the delivery provider.
- Compensate or refund the customer once the loss is confirmed, in line with the courier’s insurance process.
Please note:
- Customers must ensure the delivery address provided is accurate and complete.
- Magpie’s Nest cannot be held responsible for delays caused by the courier or customs, but insured items remain covered in the event of confirmed loss.
Returns & Refunds
Your Right to Return
In line with the Consumer Contracts Regulations, you have the right to return your purchase for any reason.
Return Timeframes
- You must notify Magpie’s Nest within 14 days of delivery that you wish to return an item.
- Once your return is approved, you have a further 14 days to return the item to us.
Conditions of Return
- Items must be returned in the same condition as received.
- Jewellery must not have been worn, altered, resized, or damaged after delivery.
- All original packaging (where applicable) must be included.
Return Postage
- Return postage costs are the responsibility of the customer unless the item is faulty or not as described.
- We strongly recommend using a tracked and insured service, as Magpie’s Nest cannot be responsible for items lost in transit.
Refunds
- Once the returned item is received, inspected and approved, a refund will be issued to the original payment method.
- Refunds are processed within 7 days of receipt of the returned item.
- Original postage costs are refunded only where required by law (e.g. faulty or misdescribed items).
Non-Returnable Items
- Customised items
- Items damaged due to wear, misuse, or third-party alterations
- Items returned outside the stated timeframes
Faulty or Misdescribed Items
If an item arrives faulty or significantly not as described, please contact us as soon as possible with photographs.
Your statutory rights are not affected.